Capgemini: Business process management is increasingly viewed ...

Capgemini: Business process management is increasingly viewed as a C-level concern

June 2, 2012

By Rob Starr, Content Manager, Big4.com

A Capgemini study of over 1,000 Senior Business and IT decision makers including CEOs and CIOs worldwide reveals that in the current economic climate, business process management is increasingly viewed as a C-level concern, as companies look internally to improve their margins, efficiency and productivity. In challenging times, executives believe that Business Process Management* (BPM) can help deliver the costsavings that are crucial to maintaining healthy margins

?Increasingly Inside-Out pressures for enterprises such as cost and efficiency are being counterbalanced by Outside-In pressures to be more flexible, compliant and customer centric,? says Bob Scott, Head of Capgemini?s Business Process Management Global Service Line.? ?Clearly BPM has reached a tipping point. Forwardthinking organizations will be increasingly focused on it and leveraging its new technologies, while companies that don?t engage with it risk being left behind.?

But while many organizations are realizing the importance of process management, there are still improvements to be made. One concern is the lack of understanding as to who should hold the reins over budget for BPM. The survey reveals financial management of BPM is split between IT (16 per cent), senior business management (18 per cent), operations (13 per cent), business units (13 per cent) and dedicated process management units (12 per cent), which could ultimately undermine its effectiveness. Outcomes are also varied with only one in five companies (18 per cent) saying that they have achieved process optimization and a third (32 per cent) are failing to formally measure the ROI of their process management effectively. The majority (55 per cent) highlight that the key barrier is that people are working in silos across organizations, preventing collaboration.

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